What areas do you cover?

We send goods all over the UK on a supply only basis. We also offer an installation service within a 50 mile radius and beyond if economically viable.

Do you provide a written estimate or quotation?

We normally provide a fixed price quotation valid for up to 60 days. We will give an estimate for any work that cannot be quantified at the survey.

What are your terms of business?

Supply Only

As the goods are custom made we ask for a 50% pre-payment on supply only contracts with the balance payable on delivery.

Supply and Installation

With contracts where installation is required a 25% pre-payment is taken on acceptance of quote. This is followed by:

  • 30% of the balance due on completion of any joinery manufacture.
  • 20% of the balance due when the remainder of the manufacturing process is complete. At this point the title of the goods to the value of the work that has been paid for is passed to the customer.
  • 25% remaining balance due on completion of installation.

Installation is quoted separately and is treated as a separate order payable upon completion.

Who takes responsibility for measuring?

If the the goods are manufactured on a supply only basis the customer is responsible for providing measurements. Timberglaze may be able to visit site and take measurements but may charge for this service. The customer will be provided with workshop drawings and specification; manufacture will not begin until these are signed off by the customer.

If Timberglaze agree to install the goods Timberglaze will take responsibility for measuring, providing no subsequent changes are made.

What methods of payment do you accept?

Our preferred method of payment is by electronic bank transfer. We also accept payment by credit and debit card (with the exception of Amex and Diners Club), cash and pre-cleared cheques.

What guarantees do you offer?

Timber Window and Door frames or other items of joinery – 10 years

  • Guaranteed against any failure in joints, excessive distortion and rot when adequately maintained in-line with manufacturer’s guarantee.
  • In addition to the above Accsys Industries offer a 50 year warranty on products manufactured from Accoya. Please refer to Accsys Industries website for the full scope of their warranty.

IGU – 5 years

  • Guaranteed against the failure of hermetical seals (i.e. misting between panes).

Hardware – 5 years

  • Or as guaranteed by the manufacturer.
  • Guaranteed against any failure in locking mechanisms, hinges and all metallic moving parts when adequately maintained in line with manufacturer’s guarantee.

Paintwork – 7 years

  • Against failure (where the systems specified and applied by the company and maintained in accordance with the companies recommendations.
  • Excludes any superficial dulling or crazing due to normal weathering and any failure caused by any accidental or deliberate damage.
  • The company will not guarantee any coatings not specified and applied by the company.

Workmanship Guarantee – 5 years

  • Guaranteed against physical faults or errors in the installation which have been caused by defective workmanship.

Building Regulations – 6 years

  • Where the works are registered with a Competent Person Scheme, this guarantee covers a breach of the Building Regulations in force at the time of the completion of the works.

What happens if I wish to cancel after I have placed my order?

You’ll have a short time to change your mind after which we will charge to the value of the work carried out to the time of cancellation.